Submit a Desktop Support Ticket (ServiceNow)

This should be used for any IT inquires; including questions, tech assistance requests, or any other IT related requests.

Submit a Web Development Ticket (SAAStix)

For placing tickets for Web Development requests on Developer Supported Systems (SAAStix, Ordering Portal, LCR Dashboard):

Request Types:

• ‘Ask a Question’ – Ask a question about one of our systems. 
• ‘Report a Problem’ – Report a problem with one of our systems.
• ‘Update Request’ – Request a minor new feature or improvement to our systems.
• ‘Project Proposal’ – Request assistance with a Division initiative that aligns with the university’s strategic goals.

Order New Computer Equipment (SATS Ordering Portal)

For placing orders for available hardware to users or requesting mobile devices. Any IT related hardware that is not available via the ordering portal should be requested via ServiceNow with the purpose and justification provided.

Lifecycle Replacement Dashboard

We strive to ensure all computer equipment is replaced at or near the end of its predicted life, thereby ensuring that equipment in the division remains up to date. View this dashboard to forecast and budget your team's future computer hardware replacements.

View the Lifecycle Replacement Dashboard

IT Knowledgebase

Coming Soon!

EAB Navigate 

The Navigate platform combines best practices from national research with USC's own institutional data to identify and assist at-risk students. Request access online and follow the next steps described on the form to complete your registration.